Privacy Policy

Purposes – What will we use your data for?

In accordance with the provisions of European Regulation 2016/679 on the General Data Protection Regulation, we inform you that we will process the data you provide to us for the following purposes:

• Manage the services you purchase through the Platform, as well as the corresponding billing and delivery.
• Periodically send you communications about services, events, and news related to the activities of QueridaMascota.com by any means (telephone, postal mail, or email), unless otherwise indicated or the user objects or withdraws consent.
• Send commercial and/or promotional information related to the contracted services sector and added value for end users, unless otherwise indicated or the user objects or withdraws consent.
• Comply with legally established obligations and verify compliance with contractual obligations, including fraud prevention.
• Disclose data to organizations and authorities when required in accordance with applicable laws and regulations.

Categories of Data – What data do we process?

In connection with the purposes stated above, QueridaMascota.com processes the following categories of data:

• Identifying data
• Electronic communications metadata
• Commercial information data. If the user provides data about third parties, the user represents that they have obtained those individuals' consent and agrees to provide them with the information in this clause, releasing QueridaMascota.com from any liability in this regard.
• However, QueridaMascota.com may conduct checks to verify this, taking the appropriate due diligence measures in accordance with data protection regulations.

Legal Basis – What is the legal basis for processing your data?

Data processing for the purpose of sending periodic newsletters about services, events, and news related to our professional activities is based on the data subject's consent, expressly requested for these processing activities in accordance with current regulations.

In addition, the legal basis for processing data related to offers or collaborations is the consent of the user who submits their data. The user may withdraw this consent at any time, although doing so may affect smooth communication and hinder the processes they wish to pursue.

Finally, data may be used to comply with the legal obligations applicable to QueridaMascota.com.

Data Retention Period – How long will we retain your data?

QueridaMascota.com will retain users' personal data only for as long as necessary to fulfill the purposes for which it was collected, unless the consents granted are withdrawn. After that, if necessary, the information will be kept restricted for the periods established by law.

Recipients – Who will your data be shared with?

Your data may be accessed by providers that deliver services to QueridaMascota.com, such as hosting services, marketing tools, content systems, or other professionals, when such disclosure is required by law or necessary to provide the contracted services.

QueridaMascota.com has signed the relevant data processing agreements with each provider that delivers services to QueridaMascota.com to ensure that those providers process your data in accordance with applicable legislation.

Data may also be disclosed to law enforcement authorities when there is a legal obligation to do so.

Banks and financial institutions, for collecting payment for the services.

Public authorities with jurisdiction over the relevant business sectors, where required by current regulations.

Information Security – What security measures do we use to protect your data?

To protect the various types of data described in this privacy policy, we will implement the technical security measures necessary to prevent its loss, manipulation, disclosure, or alteration.

• Encryption of communications between the user’s device and QueridaMascota.com servers
• Encryption of information stored on QueridaMascota.com servers
• Other measures to prevent third parties from accessing user data.
• If QueridaMascota.com uses service providers located outside the European Union to maintain the platform, these international transfers will be regularized in accordance with QueridaMascota.com’s commitment to protecting the privacy, integrity, and security of users’ personal data.

Your Rights – What rights do you have when you provide us with your data, and how can you exercise them?

You have the right to obtain confirmation as to whether QueridaMascota.com is processing personal data relating to you. You also have the right to access your personal data and to request the rectification of inaccurate data or, where applicable, its erasure when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

In certain circumstances, you may request the restriction of processing of your data. In that case, we will retain it only for the establishment, exercise, or defense of legal claims.

In certain circumstances and for reasons related to your particular situation, you may object to the processing of your data. QueridaMascota.com will stop processing the data unless there are compelling legitimate grounds to continue, or it is necessary for the establishment, exercise, or defense of potential legal claims.

You may also exercise your right to data portability and withdraw any consent you have given at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of your rights, please contact info@centrowebs.com.

Lastly, you may contact the Spanish Data Protection Agency and other competent public authorities with any complaint concerning the processing of your personal data.

Changes to the Privacy Policy

QueridaMascota.com may amend this Privacy Policy at any time, and subsequent versions will be published on the Website. In all cases, QueridaMascota.com will give users prior notice of any changes to this policy that affect them so that they can accept them.

This Privacy Policy was last updated on 16/01/2026. All rights reserved.